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Your order will be shipped within 1-2 business days

No, TW Steel offers a worldwide free delivery for watches.

The average delivery time depends on your country but within 1-3 business days your order will be delivered. Once your order is shipped, you will receive a notification from FedEx. FedEx will email and/or SMS you about your shipment’s progress and estimated delivery date/time.

Visa, American Express, Mastercard, Pay Pal, Ideal, Apple Pay, Google Pay.

Write us your name, full address, and the order number, and we’ll get back to you.

Please go to the official TW Steel website or find your nearest TW Steel authorized retailer within the Store Locator on this website.

Please go to the Manual section below and download the manual of your TW Steel model.

Please go to the Manual section below and download the manual of your TW Steel model.

Please go to the Manual section below and download the manual of your TW Steel model.

TW Steel watches are water resistant up to 30, 50 or 100 meters (3, 5 or 10 ATM), depending on the type of watch. Please keep in mind that a watch's water resistance cannot be permanently guaranteed. It may notably be affected by the ageing of gaskets or by an accidental shock to the crown.

Water resistant is a common mark stamped on the back of wrist watches to indicate how well a watch is sealed against the ingress of water. An indication of the test pressure in terms of water depth does not mean a water resistant watch was designed for repeated long-term use in such water depths. For example, a watch marked 30 meters water resistant cannot be expected to withstand activity for longer time periods in a swimming pool, let alone continue to function at 30 meters under water. This is because the test is conducted only once using static pressure on a sample of newly-manufactured watches.

3 ATM
Watches water resistant for 30m are suitable for everyday use. Splash/rain resistant. NOT suitable for swimming, snorkeling, water related work and fishing and are NOT suitable for diving.

5 ATM
Watches water resistant for 50m are suitable for swimming, white water rafting, non-snorkelling water related work and fishing and are NOT suitable for diving.

10 ATM
Watches water resistant for 100m are suitable for recreational surfing, swimming, snorkelling, sailing and water sports and are NOT suitable for diving.

Media enquiries only please contact PR & Communications: info@twsteel.com

For general consumer enquiries please contact: info@twsteel.com

TW Steel offers a 2-5 year manufacturer’s warranty depending on the collection, following the day of purchase. Wear and tear damage and/or damage to the crystal is not covered.

Please look to see that the stamp on the guarantee card matches the receipt you have received for your TW Steel purchase.

The guarantee of a TW Steel watch is ONLY VALID if the watch is purchased from an authorized retailer.

Customers should always check to see if the warranty offered for an online sale matches that of TW Steel.

If it’s not equal to the TW Steel warranty – you must consider the online retailer to be an unauthorized retailer and therefore the TW Steel warranty is immediately voided.

Our entire assortment of TW Steel watches comes with a 2-5 year manufacturer’s warranty depending on the collection. Damage resulting from incorrect use or poor treatment as well as wear and tear resulting from use are excluded.

In case you wish to contact TW Steel, write us your name, full address, and the order number and we’ll get back to you.